We are TIFFANY & CO. JEWELERS MALAYSIA SDN. BHD., Our registered office is Unit 25.02-03, 25th Floor, Wisma Chuang, 34 Jalan Sultan Ismail, 50250 Kuala Lumpur. Our SST no: W10-2501-32000103 and our registration number is 199701000819.

clientcare.my@tiffany.com or Toll Free on 1800 18 1660.

The Website to which these Terms of Sale apply and for which we are responsible is https://www.tiffany.my/.

To purchase from us, you must be over 18. For online purchases, we can only ship to Malaysia.

Orders are submitted via the Website in the following way:

• Once you are ready to make a purchase, click on “Add to Bag” to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking “Checkout” to checkout and complete your Order.
• If this is your first purchase on the Website, you will have the option at the end of the payment process to create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address.
• If you have already registered with us, you may enter your sign in details to access your account.
• You must select your preferred method of delivery (if any shipping and delivery charges are payable these will then be added to the amount you will be charged and you will be able to review these charges before you place your Order), confirm your address and input your payment details. You may check and correct any input errors in your Order up until the point at which you submit your Order by clicking on the .
• It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call us Toll Free on 1800 18 1660.
• We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer by you to buy the Product(s) at the price set out in the Order.
• All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by clicking on the “PLACE ORDER” button, you enter into an obligation to pay for the Product(s) in the event your Order is accepted by us.
• After sending you the acknowledgment email, we will check to make sure we are able to fulfil your Order. Where we accept your Order, we will confirm such Order by sending you a second email (“Dispatch email”) confirming your Order, confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery. This is sent out automatically by us to the email address you register with us. At this point we will process the payment details you have given to us to take payment for your Order. Payment is processed at the time you place the order. By sending you the Dispatch Email and thereby confirming and accepting your Order, the contract between us (“Contract”) is formed. The Contract will relate only to those Product(s) whose dispatch has been confirmed in the Dispatch Email. We will not be obliged to supply any other Product(s) which may have formed part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Email.
• You should check both the confirmatory email and the Dispatch Email for accuracy and let us know immediately if there are any errors.
• If there are any problems with your Order, you will be contacted by a Tiffany & Co. representative.

Prices and shipping and delivery charges are subject to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email. Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the Dispatch Email confirming your Order.

The prices for the Products indicated on our Website at checkout include all taxes, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your Shopping Bag.

All payments must be made at the time of order of the Product(s). Payment for all Product(s) must be by credit, debit card or other payment method expressly provided by us. We accept payment with Visa, MasterCard, JCB, American Express (online only), with PayPal and Apple Pay. More options are available through our Client Care Center (Toll Free on 1800 18 1660). If we are unable to accept your Order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for such fee(s).

For payment by card, all credit and debit cardholders may be subject to authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

By providing the relevant information to us, you specifically authorize us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorizations for your payments for Product(s).

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.

We can only deliver Product(s) to addresses within Malaysia.

Ownership and risk of the Product(s) will pass to you on delivery.

Subject to any specific warranties we offer in relation to particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to our Customer Service Centre, at no cost to you, or you may take the Product to any of our retail locations in Malaysia (https://www.tiffany.my/stores). If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping and delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s), please contact us and we will replace the item at no extra charge to you where this is reasonably practicable. In addition, we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us. Nothing in this section affects your legal rights.

While we have taken reasonable steps to accurately depict Product(s) through the photographs and other images on the Website, some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.

Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Additionally, the detailing (such as color, pattern, texture, etc.) you see on-screen may depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

These Terms of Sale do not exclude our liability (if any) to you for:

• personal injury or death resulting from our negligence;
• gross negligence or willful misconduct;
• for breach of any obligations implied by section 14 of the Sale of Goods Act 1957;
• under Part X of the Consumer Protection Act 1999; or
• for any matter which would be illegal for us to exclude/restrict or to attempt to exclude/restrict our liability.

Subject to the foregoing, in no event shall we be liable to you or any third party for consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, lost profits or revenues, or diminution in value, arising out of or relating to, and/or in connection with any breach of these Terms of Sale, regardless of: (a) whether such damages were foreseeable, (b) whether or not we were advised of the possibility of such damages, and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.

Our sole and entire maximum liability for any reason and your sole and exclusive remedy for any cause whatsoever shall be limited to the actual purchase price paid by you for the Product(s) you have purchased from us.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Sale, for any failure or delay in our performance under these Terms of Sale when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, industrial action, pandemic, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown, failure in information technology, failure of a third party (including failure to supply data) or power outage.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

We may, in our sole discretion, offer you the option to apply funds to a specific future purchase. Please note that specific Tiffany & Co. locations and stores may have additional deposit terms.  The deposit amount shall be determined by us and shall include applicable taxes. Only acceptable payment methods may be used for any deposit. Please note that nothing herein in any way affects your statutory rights.

Deposits are exclusively redeemable by the individual to whom they were originally issued and only at Tiffany & Co. retail stores in the country/market where they were issued. If a deposit is not redeemed for the full amount, the balance shall either remain on the open deposit for a committed future purchase or be refunded to the original form of tender.

Not all deposits are refundable. Examples of non-refundable deposits include those for: custom design orders; loose stone purchases; limited edition or collaboration purchases; any personalized items with engraving/customizing; other personalized services; and other merchandise that is specified as non-returnable at the time of purchase.

Deposits do not expire, subject to applicable law. We reserve the right to cancel and refund any deposit at any time, including any deposit not redeemed within ninety (90) days, to the original method of payment.

We offer complimentary shipping for any item that you'd like to return. Merchandise purchased will be available for refund or exchange (excluding any shipping and delivery charges) provided it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt. Some exclusions may apply.

To return your eligible order, simply contact our Client Care Center at clientcare.my@tiffany.com or Toll Free on 1800 18 1660 to request a return. We will arrange a collection of your package at your initial delivery address. Refunds will be issued to the original form of tender and processed within 10 working days of return, excluding any shipping and delivery charges.

Non-Returnable Products

Kindly note that Tiffany does not accept exchanges or refunds on any personalized items with engraving, etching, embossing, customizing, other personalized services or other merchandise that is specified as non-returnable at the time of purchase. Fragrance must be returned in its original packaging (including seal sticker) and in saleable condition.

Please note that nothing contained in this Return Policy in any way affects your statutory rights.

For any repair or servicing request, please refer to our Repair FAQ.

You must return the Product(s) to us within 30 days of purchase, in the same saleable condition in which you receive them and in accordance with the instructions included in your package. If you do not return the Product(s) within 30 days of purchase, and in accordance with the return instructions included with the Product(s), we reserve the right to collect the Product(s) from you at your cost.

You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the Product(s), from the refund to which you are otherwise entitled.

Alternatively, Products, except for “Online Exclusive” items, will be accepted at selected Tiffany & Co. locations in Malaysia (https://www.tiffany.my/stores) “Online Exclusive” items cannot be returned to stores.

Please be advised we do not offer scheduled concierge delivery for return or exchange orders.

So long as the Product(s) are returned in accordance with the terms hereof, we will refund the price of the Product(s) in full (excluding any shipping and delivery charges and further subject to any deduction we are entitled to make due to your use or damage of the Product(s)). All refunds will be issued to the original form of tender within 14 days when:

• Products have not been delivered to you at the delivery address you have requested within 30 days of your Contract;
• We send you confirmation by email that your Order has been cancelled; or
• We have received the Product(s) you have returned to us in a timely manner as detailed herein, or if earlier, from the day on which we receive evidence that you have returned the Products to us in a timely manner.

If such in-store refund is not possible, you shall receive the refund within 14 days of our receipt of the Product at our retail location. As outlined above, Product(s) may only be accepted for return at certain Tiffany & Co. retail locations in the country in which the Product(s) were delivered, excluding any concession and airport-based locations.

If you have any questions, please contact our Client Care Centre on 1800 18 1660 , available from 10 am - 7 pm Monday to Sunday.

We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.

These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of Malaysia.

The Malaysia courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website.

If any provision of these Terms of Sale is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms of Sale and will not affect the validity or enforceability of the remaining provisions of these Terms of Sale. No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

These Terms of Sale do not and are not intended to confer any rights or remedies upon any person other than you, unless expressly stated herein. A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms except where these Terms of Sale expressly provide for such rights.

All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an Order.